Frequently asked questions.

Have a question that isn’t answered below? Not a problem. Please follow this link to contact us, and one of our associates will be happy to provide you with the answer.

Who is AlphaBEST?

AlphaBEST Education has been providing before and after school programs since 2005. We currently serve approximately 30,000 students in 17 states. Family is important to us. We are a family-owned business and we take pride in the relationships we build with students, their parents, district staff, our staff, and the local communities that we become part of.

What are AlphaBEST programs like?

At AlphaBEST, we believe in the power of wonder, enabling and encouraging children to use their innate sense of imagination as we expand their horizons. We do far more than provide a safe, nurturing environment for children before and after school — we create rich, immersive experiences through a variety of enrichment activities including coding & robotics, digital animation, engineering, drama, arts, fitness, and more.

We provide a schedule that includes homework time, snacks, outdoor play, our signature enrichment curriculum every day, and student-choice clubs to round out each day.

Is a snack provided?

A daily snack is provided every day. Students are welcome to bring their own nut-free snacks from home if they prefer. All surfaces are cleaned before and after snack, and all students will wash their hands prior to eating

Who are AlphaBEST staff?

At AlphaBEST, we pride ourselves on our incredible staff members. Our staff will always be immediately visible for school administration, parents, and students. You’ll recognize them by: AlphaBEST identification badge, and branded tee-shirt. AlphaBEST follows all procedures and regulations related to a licensed Child Care program, including all staff passing numerous fingerprinted background checks. All staff participate in an extensive training program which provides everything they need to know about operating a safe and inclusive program for our students.

Does AlphaBEST operate on holidays and partial days?

The answer to this depends on your specific school district. If your district allows, we will operate camps during most national holidays. If your child’s school is closed due to weather or other unpredictable circumstances, AlphaBEST will likely not operate either.

Can you accommodate my special needs child?

AlphaBEST believes in creating learning environments where all children are welcome, and that includes children with special needs. Our staff receives special training to ensure that children with special needs can increase their skills and build their potential in meaningful, authentic enrichment opportunities. We will collaborate with our Inclusion Specialists, families, and schools to ensure that your child has every opportunity to be successful in our program. To discuss your specific needs, please contact your Area Manager.

How do you handle behavioral issues?

AlphaBEST employs a Tiered System of Supports we call Creating Connected Communities. All students actively participate in building the foundation for our after-school community, where they discuss the importance of their community, the rules, and respecting and welcoming each other. When students struggle within those parameters, our staff will provide additional support to that student and will share the progress with the family. If additional supports are not successful, our staff will arrange a meeting with the family to explore additional options.

How do you keep students safe & healthy?

Student safety is a top priority for AlphaBEST. Our staff are trained in all emergency procedures and drills that align with each specific school and district. In addition to preparedness for responding to weather, earthquakes, fires, and intruders, staff are trained in first aid, including CPR, airborne illnesses, epi-pen administration, etc. Staff clean all surfaces regularly, and students wash hands periodically before snack and at other designated times during the program.

How do I register and pay?

Go to and click on “Locations” to find your location. The Enroll Now button on this page will take you to our student enrollment system.

Can I change my child’s schedule?

Yes! You are able to change your child(ren)s schedule online in our student enrollment system. If you are adding days, your request may be subject to availability in the program. Requests may take up to 3 days to process, and your billing will adjust at the start of the next billing period following the approval of the change.

When is tuition due?

Weekly payments are due every Monday. Monthly payments are due the first Monday of each month.

Do you offer any discounts?

Yes! We are pleased to offer our families a variety of discounts. Discounts available for your school are shown on our website page for your school district. To apply for a discount, please go to:

Do you offer financial aid?

Scholarships and state subsidized aid are available in most regions. Please contact us for additional information.

Can I get a refund when my child is absent?

Sorry, we do not provide refunds for absences such as illness and vacation. Your tuition holds the space in our program.


AlphaBEST’s program was canceled today due to weather. Will I get a refund?

No refunds will be given for programs that are canceled because of school closures due to weather or other issues out of our control.


Are we charged for days that school is not in session?

Tuition is based on the number of school days in the academic calendar year and does not bill for holidays and other planned school days off. The total tuition for the academic year is divided into equal weekly or monthly payments.


What is your FEIN (tax ID number)?

Our FEIN# is 20-2042559.


How can I get my receipts for tax purposes or dependent care reimbursement?

This can be accessed through your EZCT or Kangarootime parent portal or by contacting your Customer Care specialist. When payments are made, a receipt is automatically emailed to you.